Request Tracker

To meet customer requirements, it makes sense to implement intuitive ticketing systems that benefit productivity. Eurotux is ready to implement this kind of systems, based on open source software, although implementing specific functionalities.

Request Tracker is a ticketing system ready for the chalenges of sofisticated companies, allowing a group of people to manage tasks, problems and requests made by users, in a logical and efficient aproach.

This platform is ready to be used in teams of systems administration, customer help services, managers, programmers, marketing department, etc. It allows the management of crucial tasks in current companies including identification, priority, ownership, resolution and notification, like for example project management, helpdesk, software development and network management. Its featureset is also ITIL-oriented.

CaixaTec (CGD group); DMSI/C.M. Porto; AEIOU and Fernando Pessoa University are some of our customers which use this solution.