The important role of Managed Services Providers
Technology is increasingly an important – often fundamental – part of business, whose demands for availability, performance and resilience put great strain on IT infrastructures.
These demands and concerns with security are responsible for the increase and complexity of operation, administration and maintenance activities. On the other hand, the acquisition of some solutions requires a financial effort that is impractical for a large number of companies, and often these solutions require specialized professionals to operate and manage them.
Considering this demand, the Managed Service Providers (MSPs) arose as an innovative business model and assumed the role of continuously monitored solutions suppliers, with technical support, administration and system operations (for all or part of the customer’s computer systems).
Several players in the market have come to the conclusion that the best way of supplying their solutions and services would be through partners, once they are closer to the clients and can provide them as a service.
The MSP partners in addition to providing these solutions as-a-service, integrate them with their own services, delivering to the client a greater added value, beyond not requiring an initial financial effort, allowing them to increase or decrease the mentioned solutions according to the needs, or the movements of it’s business.
The procurement of the service requires the celebration of a contract, where the services, tasks and processes that will be maintained by the MSP are defined, with which scope and coverage, being defined according to the client’s specificities. In this way, technology and a multidisciplinary team of IT specialists become available as an integral part of the service.
As a MSP, Eurotux is concerned with providing services and solutions that use state-of-the-art technology, therefore is a certified partner of global technology manufacturers such as Microsoft, Sophos, Veeam and others, providing a complete package of services and solutions from these manufacturers together with their continuous services and adapted to each customer’s management.