These demands and concerns with security are responsible for the increase and complexity of operation, administration and maintenance activities.

On the other hand, the acquisition of some solutions requires a financial effort that is impractical for a large number of companies, and often these solutions require specialized professionals to operate and manage them.

Considering this, the Managed Service Providers (MSPs) arose as an innovative business model and assumed the role of continuously monitored solutions suppliers, with technical support, administration and system operations (for all or part of the customer’s computer systems).

Several players in the market have come to the conclusion that the best way of supplying their solutions and services would be through partners, once they are closer to the clients and can provide them as a service.

What do Managed Services Providers do?

The MSP partners in addition to providing these software as-a-service (SaaS), integrate them with their own services, delivering to the client a greater added value, beyond not requiring an initial financial effort, allowing them to increase or decrease the mentioned solutions according to the needs, or the movements of it’s business.

How is it contracted?

The procurement of the service requires the celebration of a contract, where the services, tasks and processes that will be maintained by the MSP are defined, with which scope and coverage, being defined according to the client’s specificities.

In this way, technology and a multidisciplinary team of IT specialists become available as an integral part of the service.

Eurotux as a MSP

As a MSP, Eurotux is concerned with providing services and solutions that use state-of-the-art technology, therefore is a certified partner of global technology manufacturers such as Microsoft, Sophos, Veeam and others, providing a complete package of services and solutions from these manufacturers together with their continuous services and adapted to each customer’s management.

Would you like to know more about Eurotux’s MSP offer? Send us a message or email to sales@eurotux.com.

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The spin-off born in the heart of the University of Minho, in Braga, Portugal, and that is currently a reference in financial and strategic management consulting, and human resources management, continues to deliver the management of its IT infrastructures to Eurotux.

“This renewal strengthens Edit Value’s trust in Eurotux, which is also reflected by an excellent relationship between the companies, at several levels”, states the Director of Consulting Services at Eurotux, Ricardo Oliveira.

“Both Eurotux and Edit Value have grown, and Edit Value has relied on Eurotux to address the challenges of growth, regarding the technological component that supports its business”, added Ricardo Oliveira.

Eurotux continues to assure the administration of Edit Value’s internal IT infrastructures and externalized services. Technical support is fundamental for conducting the daily operations of the business group’s workers. Any gaps or unavailability of service would imply substantial business losses, so the collaboration of Eurotux’s professionals is essential to assure operational continuity.

The skill of Eurotux’s expert technicians helps guarantee the quality and stability of the IT infrastructures for several customers. Companies from several industry sectors rely on experienced and qualified professionals to assure the proper and efficient functioning of their businesses.

Get in touch with Eurotux to be a part of this group of satisfied customers.

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The Systems and Information Technology Department (DDTSI) is the operational unit responsible for the field of Information Technology (IT) for the Elevo Group, directed by Carla Guia. The DTSI is in charge of strategic planning and decisions related with the group’s IT infrastructure, nationally and internationally. It is hones high levels of skill and know, addressing the IT needs of the group’s companies.

In Mozambique, the Elevo Group can count on the support of Eurotux, operating in the field of outsourcing, in implementing strategy, and executing the tasks set out by the DTSI. Eurotux, represented by its partners ITMZ, also supports several construction sites, globally, as both an IT service partner, as well as a provider of hardware and software.

Carla Guia, highlights that with “the integration of the Eurotux Mozambique (ITMZ) team and internal DTSI Elevo Group team, the perception of our goals and limitations, have been key factors for this partnership’s success. She states that, “the difficulty of finding the ideal resource for our market in Mozambique was surpassed with this partnership. We’ve managed to implement operational procedures, applying group rules, that help streamline the process of identifying and solving problems, and making service more efficient.

The DTSI’s director also adds that “this partnership begin in Portugal, with the help of Eurotux in specific hardware migration projects and support in solving related problems, where it has shown to be a partner of excellence” and underlines that “whenever there is a challenge, Eurotux is there to help”.

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The contract binding both companies was enhanced “since we’ve already obtained sufficient evidence of the company’s potential and commitment and its support for our international organization”, explained Luís Santos, Monitoring & Projects Manager at La Redoute Portugal.  The relationship between the two companies “began with sporadic training that served as a starting point for a solid and effective partnership that allows us to embrace new challenges more safely, since we have Eurotux’s know-how to support us in decisions where we have less experience and knowledge”. He also stressed that the “Help Desk service operates with effectiveness in that the bureaucratic details are dealt with a posteriori, thus being able to respond more quickly to the problem and with more quality.

La Redoute recognizes the added value of Eurotux, which in turn strengthens its status as an expert in these systems as well as an Oracle partner focused on the infrastructure and Middleware components. The trusting relationship has lasted for over a year and for Ricardo Manuel Oliveira, Director of Consulting Services at Eurotux, “the relationship between the teams is excellent at every level.” He adds that the “sharing of knowledge and cohesion is outstanding, and establishing a relationship between partners more than client-supplier”.

About La Redoute Portugal (Redcats)

Redcats Portugal represents the brands La Redoute and Vertbaude. It is part of the Redcats Group, one of the world leading companies in mail order sales with a presence in 22 countries.

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This DMZ includes web and email services used by insurance brokers. This set of services represents a critical aspect of day-to-day work at MAPFRE, since they are constantly used by all of their partners and workers, and in practice, any failure or unavailability will have a direct impact on business.

Given the importance of these elements of the MAPFRE IT infrastructure, Eurotux’ renowned technical capacity was crucial in guaranteeing the adjudication of this project. References from other clients, existing technical certifications, and the team’s experience, guarantee quality assurance and stability for managing systems that are pivotal to the company’s business operation.

The versatility of its workers and their capacity to create on-the-fly solutions based on existing technology, have also been taken into account as important features in this field, having assisted Eurotux in presenting a competitive offer.

Additionally, MAPFRE had analyzed Eurotux’ reliability, with regards to its management policies, financial and risk stability, concluding that the company demonstrates the capacity to meet expectations in every indicator.

This is not the first project between Eurotux and MAPFRE, since the connection between the companies began about two ago, with an orientation pointed towards small infrastructural reformulation projects.

MAPFRE | SEGUROS, arrived in Portugal in 1986, and has over 70 offices providing a close and personalized service to its clients. The relationship with MAPFRE demonstrates Eurotux’ commitment to this sector, boasting a few references in Portugal and Mozambique as well.

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