Incidents don’t give advance warning. Our team is ready to respond.
Continuous technical support and maintenance for your IT infrastructure, so you can focus on what matters, your business.
Eurotux provides its clients with support and monitoring in all phases of the project and offers uninterrupted operational maintenance services.
Eurotux provides a specialised technical support and maintenance service on an outsourcing basis, designed to ensure the proper functioning of the client’s IT infrastructure and actively contribute to achieving their business objectives.
The service covers global system monitoring, preventive update and correction interventions, and response to contingency situations. Supported by a team of highly qualified professionals and its own infrastructure, Eurotux ensures the swift resolution of any incident.
Client focused, Eurotux delivers a high value added service that directly contributes to improving your competitiveness. Clients benefit from continuous support throughout every phase of the project, underpinned by the uninterrupted availability of its maintenance and infrastructure monitoring services.
As is standard practice at Eurotux, the level of service provided is fully personalised and tailored to the client’s specific system maintenance needs, ranging from global system monitoring and preventive update and correction interventions, to responding to contingency situations.
Clients can contract Eurotux's operation, monitoring and alert management services, as well as its preventive maintenance and reactive support services, with 8x5, 24x7 or other agreed hourly coverage. Agreements with minimum availability levels (SLAs) can also be arranged.
As part of an hours package subscription, requested interventions are logged and tracked in the support tool. This service level excludes monitoring and/or preventive services.
Client requests are logged using a ticketing tool, which also enables the generation of activity reports and the maintenance of a detailed record of all interventions carried out.
Eurotux always provides services tailored to clients' specific and occasional needs.
Eurotux provides services on infrastructure hosted in the company’s datacenter, at clients’ premises or at other locations, and can also manage clients’ active software and hardware contracts.
Eurotux currently provides these services to clients in Portugal, Spain and Central and Southern Europe, with an international presence extending to the United Kingdom, Brazil and other markets in the Americas and Asia, as well as Lusophone Africa.
and embrace the digital transformation with Eurotux.
