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Managed Services
Eurotux’s Managed Services are a set of uninterrupted and tailored infrastructure management services that can help your business maintain operations reliably and securely.
We are a team of highly qualified engineers, and can deliver added-value services adapted to your reality. This will allow you to focus on what really matters – your business.
Leave your IT concerns up to us!
And embrace the digital transformation with Eurotux.
Support and Maintenance
The support service enables the customer with the ability to submit service requests, usually as a consequence of needs from the internal teams.
Additionally, one of our Service Managers will create and routinely align a maintenance plan according to the best practices on infrastructure management, making sure it is adequately executed and communicated.
These are proactive activities related to your infrastructure’s health such as, for instance, software updates, security policies enforcement and verification, and data security testing.
- 24/7 Support
- Service Desk
- Service Management
- Support and Maintenance
Monitoring Service
Monitoring Service
The monitoring service receives, analyzes and treats incidents originating from the monitoring platform or communicated by the customer, diagnoses and solves the incidents and eliminates the underlying causes; manages and communicates alerts with the customer’s teams.
Incident treatment includes several technical activities such as service reconfiguration, configuration revisions, software updates when needed.
The customer has permanent and full insight of the infrastructure’s current status.
- Infrastructure Monitoring
- Applications Monitoring
- Real Time Analysis and Alarms
- AvaiLability Reports
Database Administration
DBA services are designed to maintain the availability and performance of databases (which are, more often than not, a critical piece of your applications) whilst maintaining standards regarding user access, security management, data security and data model alignment with your application’s needs.
- MySQL
- PostgreSQL
- Microsoft SQL Server
- Oracle
IT Security
IT Security
Controlling security baselines and periodically reviewing the controls’ efficiency is key to dealing with potential attacks on your systems.
Coupled with several project-oriented services, we have a skilled security team which takes the appropriate actions to protect your organization.
- System and Network Security
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Security Audits
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Leave your IT concerns up to us!
and embrace the digital transformation with Eurotux.