Eurotux offers to all its customers, a Service Desk system so that all requests can be satisfied in a timely manner, and also for noting the incidents or problems and the corresponding diagnosis and resolution process.
In the current economic climate companies need to increasingly focus on the innovation of their products and services and also on the competitiveness of the solutions presented. It is important the creation of economies of scale and additional efficiencies in existing tasks in order to be able to divert those investments for tasks with higher added value.
Continuing the modernization of its infrastructure and the growth in valued services to the client, Eurotux created a complementary offer to the hosting services that allows the implementation of disaster recovery plans. In addition to performing backups directly off-site (350 km away from the main data center), clients can benefit from the reactivation of services in the secondary data center, in case of disaster.
This service goes far beyond what its name implies. Its purpose is to do a job of system maintenance to which Eurotux immediately adds a set of diagnostics, audits and solutions suggestions that help increase security, improve performance, simplify the management, ensure “business continuity”, and that just for starters.